SHIPPING POLICY

We use DSV Couriers to send our domestic orders. Estimated shipping time is 3 - 5 working days. International orders are sent via DHL and estimated delivery is to be confirmed upon quotation. If you would prefer your order be sent via another method, please let us know (extra charges will apply accordingly).

 

 COURIER COST - Domestic

 

Currently, all of our handbags include free shipping within South Africa. Other products will be shipped at an additional cost of R75. Please note that shipping cost will first appear on invoice.

 

COURIER COST - International

Shipping charges are calculated based on location, package size & weight and whether you choose normal/expedited mail. If you prefer a different method of shipping, please indicate in 'add a note' section in the cart and we will gladly get a quote for you. 

These costs will be confirmed via invoice and will be mailed to you after receipt of order.

 

RETURNS & REFUNDS

If for any reason you are not satisfied with your purchase, you may return your item for an exchange or refund. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, as we try to deduce waste by reusing packaging where possible.

 

If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment, within 7 days of receipt of returned product.

 

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

PAYMENT METHODS

EFT & Bank Deposit

 

After receiving your order, we will mail you with an invoice, confirming your selection and shipping cost.

 

After receiving proof of payment, your order will be processed. If we don’t receive proof of payment after 3 business days without notification, we will assume that you have decided against the purchase and cancel your order.

 

Our bank details are as follows:

 

Acc name - Carry On & Co

Bank - First National Bank

Acc No - 62790919397

Branch Code - 250655

 (Use your Invoice no. as reference when making your payment.)

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